We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge. In fact we are seriously considering not taking any more vacations requiring flying. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. Finally, I bought an egg white flatbread snack which was awful. Plus the extra fees for premier access and baggage are exorbitant. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Lucky thing too because there weren't many economy plus seats left. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. In June we received notice of a schedule and equipment change to a Boeing 737-300. Cons: "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320.
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